Stop using your plumbing fixtures to avoid more sewer discharge. Plumbing fixtures include sinks, toilets, dishwashers, washing machines and any other fixtures or appliances that drain wastewater. Start containment and clean up of sewer discharge.
Contact the towns Infrastructure Department to report sewer blockage location; 403-361-2108 / infrastructure@strathmore.ca
EPCOR will be dispatched to check the upstream and downstream public sewer main flow. If the public main is blocked, the obstruction will be removed to restore service. The property owner will be notified of expected timeline and when service is restored.
If the public sewer main is flowing and operating normally, indications are that the private sewer line is the cause of the sewer backup. The property owner will be notified and advised to contact a plumber/ drain cleaning company/sewer cleaner.
Call a plumber to determine the source and location of the blockage. Sewer blockages can happen on either side of the property line. Property owners are responsible for determining the location of the blockage and subsequently removing the blockage and repairing the blocked sewer lines on their property. Providing video documentation with measurements is required to confirm the originating location of the blockage.
Blocked sanitary pipes are the most common cause of sewer backups. Blockages occur for many reasons, including; soil settlement, misaligned joints, infiltration of tree roots, collapsed pipes, presence of objects or debris, and fats, oils, and greases (FOG).