Lead Facility Operator

Lead Facility Operator

Full Time Permanent (40 Hrs/Week)

Competition TOS2025-40

Strathmore is hiring!

Would you describe yourself as being a handy person that enjoys a variety of tasks? Do you have knowledge about facility maintenance and control? If so, you might be the perfect candidate for the Lead Facility Operator position for the Town of Strathmore!

Why Strathmore?

Strathmore is a growing, vibrant, welcoming community that is recognized as a regional hub for business and recreation. Continued investment in recreation facilities, parks, projects, commercial revitalization, and community programming provides an exceptional quality of life for our residents, visitors and staff.

In addition, we have great job perks! Here are a few to mention:

• You will have the opportunity to contribute to interesting and rewarding work
• We strive to make work a positive and engaging experience
• Opportunity to build and expand your professional profile through interesting and rewarding work
• Free admission to all recreation facilities (Aquatic Centre, Sports Centre, Family Centre Arena)

Position Summary:

Reporting to the Manager, Family and Civic Centre, the Lead Facility Operator is responsible for the safe operation of the Strathmore Family Centre ice rinks and the facility equipment including refrigeration plant operations. This role provides hands-on mentorship and leadership to the shift staff in the absence of the arena and facility manager. This role includes all forms of ice maintenance, facility operations, janitorial work and assisting with event operations at the Civic Centre.

Duties will include but are not limited to:

Leadership:

• Provide guidance to evening and weekend Facility Operators and Building Service Workers, including the planning, coordination, and prioritization of work activities
• Review and approve timesheets for evening and weekend staff, and assume this responsibility in the Manager’s absence
• Collaborate with the Manager in assessing and evaluating the performance of casual staff
• Serve as the primary point of contact for customer inquiries, concerns, and feedback
• In the absence of the manager, become the lead in emergency response including fire, ammonia, and plant incidents
• Support staff by addressing issues proactively and escalating matters to the Facility manager when appropriate
• Recommend and coordinate shift changes, overtime, and schedule adjustments, subject to Manager approval
• Conduct shift changeover meetings to support smooth and effective transitions between shifts
• Assist the Manager with the planning and delivery of safety toolbox talks and training sessions
• Ensure staff appropriately and effectively use communication tools, including radios, WorkChat, email, and logs
• Deliver hands-on, job-specific training to Facility Operators and Building Service Workers
• Support staff understanding of procedures through coaching, demonstration, and follow-up
• Ensure plant, equipment, and facility inspections are completed and documented as required
• Support Manager in creation of annual summer maintenance and capital projects

Operations & Maintenance:

• Ensure all required shift checklists are completed and on time
• Conduct routine quality checks of completed work to ensure tasks meet facility standards
• Ensure all policies, procedures are consistently followed
• Follow and oversee the daily arena flood schedule and event setup/takedown schedules
• Operate, maintain, and troubleshoot ice resurfacers, edgers, lifts, and other facility equipment as required
• Manage ice schedule changes, updates, and cancellations, ensuring staff are informed in a timely manner
• Perform and supervise janitorial duties throughout the facility as needed
• Ensure all event setups and takedowns are completed efficiently and on schedule
• Conduct regular rounds of the facility to monitor operations, equipment, and overall safety

Successful applicants will demonstrate on their resume:

• 2+ years in a mentorship or lead role
• Minimum 5 years of facility operations experience, with at least 3 years of arena experience
• Previous experience leading a minimum of four (4) ice installations
• AARFP Arena Operator level 2
• Ice Plant Operator Certification, an asset
• Basic First Aid & CPR
• Aerial Work Platform (AWP) experience
• Minimum Grade 12 or equivalent
• Consent to disclosure of a Criminal Record Check
• Possession of a valid Alberta Class 5 Driver’s license

Our Interview questions are intended to assess the following behaviours, skills and experience:

• Operational leadership skills with demonstrated ability to plan, coordinate, and oversee facility operations
• Effective written and verbal communication skills, ensuring clear, timely and professional interactions with staff, members of the public, and management
• Sound judgment and decision-making ability, with the capacity to take command and respond effectively during emergencies
• Coaching and mentoring capability, with the ability to provide hands-on training, guidance, and constructive feedback to staff
• Strong attention to detail, with the ability to maintain accurate and complete records related to inspections, maintenance activities, and shift operations
• Technical proficiency in the safe operation and routine maintenance of ice resurfacers, edgers, lifts, and other arena and facility equipment

View the full job description here.

Application:

If you feel you have the necessary qualifications and are ready to join our team, please submit your resume and cover letter quoting Competition TOS2025-40 to careers@strathmore.ca.

This competition will remain open until a suitable candidate is selected.

The Town of Strathmore thanks all applicants; however, only those selected for an interview will be contacted.

We are an equal opportunity employer and encourage applications from all qualified individuals.

We are committed to providing a diverse and inclusive work environment where every employee feels valued and respected. We will consider accessibility accommodations to applicants upon request.

This posting is intended as a summary of the primary responsibilities and qualifications for this position. The job ad is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.